| Application support request tracking |
General discussions |
Public Relations Tracking |
| Applications that are updated frequently |
Group Information Manager Group Scheduling |
Publishing Information onto the WWW |
| Customer Support |
Help Desk |
Purchase order systems |
| New account/customer setup and tracking |
Hotel Lists |
Rapid delivery of applications and iterative prototypes |
| Applications where access security is important |
Human Resources/Employee Tracking |
Knowledgebases |
| Audits |
Insurance Claim Processing |
Resume and Applicant tracking |
| Bulletin boards* |
Problem/Incident Tracking Procedures* |
Rolodex |
| Business placement in brokerage firms |
Internet Mail Gateway |
Surveys coupled with an internal discussion area |
| Business Redesign Discussions |
Investment Applications |
Securities Agent Licensing |
| Controlled Interchange with Internet Usenet Newsgroups |
IP address tracking (easier to manage IP addresses than using Domain Naming Services) |
Sales and Lead Tracking Sales and Marketing databases |
| Change Management |
IS tip sharing |
Sick leave tracking |
| Combining information from various sources to aid in |
Job requisition submission and tracking |
Simple-Moderate Workflow applications |
| Communication and work across timezone |
Electronic Forms and Forms routing |
Skills matching and succession management |
| Decision making |
Legal Case Tracking |
Software documentation |
| investment |
Library catalog |
Software Inventory |
| Presentation databases |
Library Periodical Tracking |
Time Sheet Reporting |
| Compensation and Benefits management |
Loan Approval |
Standards* |
| Call Reporting |
Medical Record Imaging |
Status Reports |
| Corporate Phone Directory |
Medical/Patient Case Management |
Stock purchase request tracking |
| Directories* |
Meeting Minutes |
Supply order tracking |
|
News warehouses |
Technology discussions |
| Data Warehousing (mid-size organizations) |
Executive Information Systems |
Training management and registration |
| Disaster planning and recovery |
Performance Management |
To-Do lists |
| Distributing any unstructured information that can't be defined easily ahead of time |
Personal Information Manager Planning Discussions |
Tracking sales activity |
| Documentation/reference checkout tracking |
Police Tracking of Criminals |
Tracking staff availability |
| Electronic job postings |
Fax: Outbound/Inbound/Fax Back |
Travel Itineraries |
| Electronic Mail within an Organization |
Product and service catalogs |
Underwriter evaluation for assessing the quality of risks |
| Employee reference guides* |
Product Development |
Underwriting |
| Empowering the mobile worker |
Project Management |
Underwriting guidelines |
| Outside counsel (including direct exchange via Notes with those providers) |
Speech tracking (The Met keeps all of the executive's speeches in Notes) |
Underwriting inspection report requests, delivered directly to the service via Notes |
| Expense Reporting External provider information |
Company-wide announcements* |
Vacation tracking |
| Inter-organization Applications and Mail Exchange Correspondence Management |
Applications that need to be deployed on a variety of hardware or operating system clients or servers |
Applications that need to store and mix rich text, graphics, sound, video, other OLE objects |
| Flexible Benefits Enrollment (also done using Phone |
Real Time desktop-desktop collaboration using Sametime Instant messaging |
Sales brochure ordering (Minnesota Mutual uses this to let agents order marketing materials) |
